Kriya Casino FAQ –
Your Questions Answered

Yes. You must be 18 years or older to register and play at kriya casino. This is a strict requirement and we verify age during the account verification process. If we find that an account belongs to someone under 18, it will be closed immediately and any balance will be forfeited. Please play responsibly — visit our Responsible Gaming page for more information.

Go to the Login page and click "Forgot Password." Enter the mobile number linked to your kriya casino account. You will receive an OTP within a few seconds. Enter the OTP, set a new password, and you are back in. If you no longer have access to the registered number, contact support at [email protected] and the team will verify your identity manually.

No. Each player is allowed one kriya casino account only. Duplicate accounts are detected automatically and both accounts will be suspended. If you accidentally created two accounts, contact support immediately to have one closed before any action is taken. Operating multiple accounts also disqualifies you from all bonuses and promotions.

Log in to your kriya casino account and go to the Profile section. You can update your display name and email address directly. For changes to your registered mobile number, you will need to contact support and complete an identity verification step first — this is to protect your account from unauthorised changes.

Kriya casino currently supports the following payment methods for BD players:

• bKash — the most popular option among our players
• Nagad — fast processing, widely used across Bangladesh
• Rocket (DBBL Mobile Banking)

All three methods support instant deposits. We are working on adding more options — check the deposit page in your account for the latest available methods.

The minimum deposit at kriya casino is ৳100. There is no maximum deposit limit for standard accounts, though very large deposits may trigger a routine verification check. We recommend starting with a comfortable amount and increasing your deposit as you get familiar with the platform.

Most kriya casino deposits reflect instantly. If your balance has not updated after five minutes, try the following steps:

• Refresh your account page or log out and back in.
• Check that the transaction was completed on your bKash or Nagad app — look for a confirmation SMS.
• Make sure you used the correct kriya casino payment number shown in the deposit section.

If the issue persists after 15 minutes, contact support with your transaction ID and the support team will resolve it quickly.

Kriya casino does not charge any fees on deposits. The amount you send is the amount that lands in your game balance. Note that your mobile banking provider (bKash, Nagad, or Rocket) may apply their own standard transaction charges — these are outside our control and vary by provider and transaction type.

Log in to your kriya casino account, go to the Withdrawal section, enter the amount you want to withdraw, and confirm your bKash or Nagad number. Submit the request and you will receive a confirmation. Most withdrawals are processed within a few hours — many go through within 30 minutes during business hours.

The minimum withdrawal at kriya casino is ৳200. There is a daily withdrawal limit which varies based on your account level — standard accounts can withdraw up to ৳50,000 per day. If you need to withdraw a larger amount, contact support to discuss your options.

Common reasons for a delayed kriya casino withdrawal include:

• Your account has not completed identity verification yet.
• You have an active bonus with incomplete wagering requirements.
• The withdrawal was submitted outside of processing hours.
• A routine security check was triggered on your account.

If your withdrawal has been pending for more than 24 hours, contact support with your withdrawal reference number and the team will investigate immediately.

For security reasons, kriya casino requires that withdrawals go to the same mobile banking number used for your most recent deposit. If you need to change your withdrawal number, contact support and complete a verification step. This policy protects your funds from being redirected by unauthorised parties.

The kriya casino game library currently includes seven titles:

• 24 Hour Grand Prix — real-time racing with fast betting rounds
• Fortune Tiger — a popular slot game with bonus rounds
• Circus Delight — a vibrant arcade game with multipliers
• Let's Shoot — a skill-based action shooting game
• Blocky Block — a strategy puzzle game
• Lucky Bingo — multi-card bingo with fast draws
• Dino Hunter — an action hunting game with betting mechanics

New games are added regularly. Visit the Game page for the full up-to-date library.

Yes. All kriya casino games use certified random number generation (RNG) to determine outcomes. This means every spin, draw, or result is completely independent of previous rounds and cannot be predicted or manipulated. The RNG systems used in our games are regularly audited to ensure fairness. The house edge for each game is fixed and disclosed — what you see is what you get.

Absolutely. All kriya casino games are fully optimised for Android and iOS. You can play directly in your mobile browser without downloading anything, or download the kriya casino app from the App page for a faster, notification-enabled experience. Games load in under three seconds on a standard 4G connection and run smoothly on most Android devices with 2GB RAM or more.

If a kriya casino game disconnects or crashes during an active round, the round result is saved on our servers. When you reconnect and reopen the game, the outcome will be displayed and any winnings will be credited automatically. If you believe a round result was not applied correctly, contact support with the game name, approximate time of the session, and your account details.

New kriya casino players receive a welcome bonus on their first deposit. The bonus amount and percentage are shown on the registration and deposit pages — these can change based on current promotions, so always check the latest offer before depositing. The welcome bonus is credited to your account automatically after your first qualifying deposit clears.

Wagering requirements mean you need to play through your bonus amount a certain number of times before you can withdraw it as cash. For example, if you receive a ৳500 bonus with a 10x wagering requirement, you need to place ৳5,000 in total bets using that bonus before it converts to withdrawable cash. The specific wagering requirement for each kriya casino promotion is listed in the promotion terms — always read these before claiming a bonus.

If you request a withdrawal before completing the wagering requirements on an active kriya casino bonus, the bonus and any winnings generated from it will be forfeited. Your original deposit amount (minus any losses) can still be withdrawn. To avoid losing your bonus, complete the wagering requirements before submitting a withdrawal request.

You can reach the kriya casino support team in two ways:

• Live Chat — available 24/7 directly from your account dashboard. This is the fastest way to get help.
• Email — send your query to [email protected]. We aim to reply within one hour during peak hours and within a few hours overnight.

When contacting support, always include your registered mobile number and a clear description of the issue to speed up the resolution.

Here are the most important steps to keep your kriya casino account safe:

• Use a strong, unique password that you do not use on any other site.
• Never share your password or OTP with anyone — kriya casino staff will never ask for these.
• Enable two-factor authentication (2FA) in your account security settings.
• Always log out after playing on a shared or public device.
• If you receive a suspicious message claiming to be from kriya casino, do not click any links — contact support directly to verify.

Act immediately. Change your password right away using the "Forgot Password" option on the Login page. Then contact kriya casino support via live chat or email at [email protected] and report the suspected unauthorised access. The support team can temporarily lock your account while the situation is investigated and help you secure it before restoring access.

Yes. Kriya casino takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits from your account settings. You can also request a temporary cooling-off period or a full self-exclusion if you feel you need a break. Visit our Responsible Gaming page for full details on all available tools and resources.